Response from Microsoft came regarding a customer query
According to customer complaints, the battery life was shorter than expected on their particular models. Now, Microsoft has claimed that the company is extremely close to solving the issue.
In its initial response to the problem, the Redmond-based company said that the issue was not with the battery cells of the device and could be "addressed via software." However, the company has still not provided the update to fix the battery issue. Although
Microsoft's General Manager for Surface Brian Hall replied via Twitter to a query regarding the issue on Tuesday by saying "Stay tuned. We think we got this one but need a little more time to confirm through depth testing."
Even though Microsoft rolled out an update early last month to improve the battery life on device, it has evidently not brought respite to affected customers.
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